Our promise to you

We aim to provide fun, informative lessons to all our pupils in a Safe & Friendly environment.

Enrollment and Payment

1. Full payment is required in advance with the completed enrollment form. Places will not be confirmed until payment is received.
2. At re-enrollment current swimmers will be given priority to hand in their forms and payment 7 days before the start of the next 6 week term.
3. Places will be allocated on a first come first served basis. If classes are full you have the option to be placed on a Waiting List and you will be contacted as soon as we have a vacancy.
4. All Parents/Guardians must sign on the enrollment form that they agree and adhere to these Terms & Conditions.

Cancellation Policy

1. Cancellations received up to 14 days prior to the start of a term’s lessons will be subject to a cancellation charge of 25% of the total cost of the course.
2. Cancellations received up to the start of a term’s lessons will be subject to a cancellation charge of 50% of the total cost of the course.
3. No refunds can be given for cancellations once a course has started unless the space can be filled.
4. We shall only consider refunds on medical grounds if put in writing to us together with supporting medical evidence. i.e. long term condition that physically prevents attendance e.g.  grommits,  Breaks, operations.  You will be given the option to reserve your space by continuing to pay half the course fee or you can be placed on a Waiting List.
5. If we have to cancel lessons for reasons beyond our control, i.e. plant failure, the lesson fee will be credited or refunded.
6. If you or your child is ill, please give as much notice as possible and Southampton Swim School will try to fill there space. At least 24 hours notice must be given. We will always try not to pass any charge on to you where possible, but do reserve the right to if needs be.

Conduct , Safety & Hygiene

Swimmers:

1. Please attend promptly for lesson.
2. Do not enter the pool unless told to do so by your instructor. (This also applies to those swimmers arriving late.)
3. Do not eat a large meal at least 1.5 hours before your lesson, light snack only.
4. Please shower and use the toilets before coming to poolside.
5. Swimming Hats are recommended at all venues.
6. Recommended swimwear, trunks for boys and 1 piece costumes for girls.
7. If you use an inhaler you may hand it to your instructor on poolside.
8. Food and Drink are not to be consumed on poolside, spectator areas or changing rooms. Swimmers can bring water onto poolside in a small plastic container only.  No glass or ceramic containers will be allowed.

Safety & Code of Conduct

1. In the event of an emergency your swimming teacher will advise you what to do.
2. If it is necessary to vacate the pool, STAND on poolside quietly and await further instruction from an a Southampton Swim School Member of staff.

Parents

1. For the safety of themselves and others, siblings under 16 years must be accompanied and supervised by a responsible adult at all times during lessons.
2. Your child should not attend lessons until at least 1 week after the cessation of a bout of sickness or diarrhoea.
3. Any medical conditions must be disclosed on the relevant form for the swim teacher to see
4. Southampton Swim School cannot be held responsible for any loss of valuables or damage to property left unattended in changing areas.

Staff

1. Southampton Swim School instructors are all qualified and hold the relevant ASA/STA certificates.
2. Some physical contact is sometimes unavoidable during instruction but all our instructors have CRB clearance and adhere to the ASA Child Protection Procedures.
3. If an instructor is absent due to illness or unforeseen circumstances, Southampton Swim School will endeavor to provide a cover teacher but do have the right to cancel lessons, parents will not be charged for the canceled session.